Refund & Cancellation Policy

This policy applies to payments made on AstroConnect.

Wallet recharges

Wallet balance is used for consultations, gifts and dakshina. Unused balance is not refundable as cash, except where required by law.
Bonus credit from offers has no cash value.

You are charged per minute only while a consultation is active. Requests that are declined, missed or cancelled before they start are not charged.
If a consultation was affected by a technical problem on our side (for example, the chat or call failed), write to us within 7 days with the details. After review, the affected amount is returned to your wallet.
Dissatisfaction with a reading or prediction is not, by itself, a reason for a refund, as astrology is guidance and not guaranteed.

Orders can be cancelled before they are shipped; the amount is refunded to the original payment method.
Damaged or wrong items: tell us within 7 days of delivery with photos, and we will replace or refund them.
Pooja bookings can be cancelled before the pooja is scheduled.

Use Help & Support in your account, or write to support@example.com. Approved refunds to a payment method usually take 5–7 working days.